We will attempt repair of all FACTS Engineering part numbers. FACTS Engineering part numbers begin with an F, including F0, F1, F2, F3, F4, FC, T1F and FA.

Some of our older part numbers begin with 305, 405, HE, or FE. Follow this link for a cross reference of old part numbers (note that not all of these part numbers are FACTS Engineering parts): http://support.automationdirect.com/docs/xref.html
(Note that HE610 and FE610 parts will be listed as IC610 in this cross reference and correspond to a F3 part number).

To arrange Return Material Authorization (RMA)
Call 800 783 3225 x121
or 727 375 8888 x121

To arrange RMA by e-mail send to RMA@facts-eng.com and include contact name, valid reply e-mail address, company name, phone number, module part number from the label on the side of the module, and module date code from the label on the side of the module.